Galaxy Light Projector – Ocean Wave Night Light with Music & Remote

Understanding Our Shipping Policy

🌍 Worldwide Shipping

We ship to most countries around the world from our trusted suppliers — ensuring fast, reliable delivery.

📦 Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

📬 Estimated Delivery Time

USA, UK, Canada, Europe: 1–14 business days

Australia, New Zealand, Asia: 1–14 business days

Rest of World: 1–14 business days

Note: Total delivery time = processing time + transit time.

🛑 Countries We Do Not Ship To

We currently do not ship to the following countries:

Nigeria

Lebanon

Yemen

Iraq

Pakistan

Democratic Republic of Congo

Kinshasa (DR Congo region)

And a few other high-risk or restricted regions

⏳ Potential Delays

While most orders arrive on time, international shipping may occasionally be delayed due to customs, logistics, or local disruptions.

💸 Shipping Fees

Shipping costs are calculated at checkout based on your destination and order value.

✅ Free shipping is available on qualifying orders.

📦 Tracking Your Order

You’ll receive a tracking number via email as soon as your order ships.

🔒 Lost or Stolen Packages

We are not responsible for packages marked as delivered but not received. Please contact your local courier for help in such cases.

📩 Questions?

Reach out to our support team anytime:

support@quietaura.store

What Our Shipping Policy Covers

Our shipping policy outlines the details regarding how we deliver your orders to your doorstep. We strive to offer reliable and timely delivery to all our customers. Because we value your experience, our policy includes shipping rates, estimated delivery times, and tracking information, so you can stay updated on your order’s progress. Understanding our shipping policy helps you plan better when placing an order.

Delivery Times and Costs

Delivery times depend on the shipping method you select at checkout. We offer a standard shipping option, which typically takes 3-7 business days, and an expedited option for faster deliveries. We calculate shipping costs based on weight, dimensions, and the destination of your package. As a result, you can select the most cost-effective option that fits your needs.

International Shipping Options

We also provide international shipping for our customers outside the United States. However, international deliveries may take longer, typically ranging from 10-21 business days. Be aware that customs duties or taxes might apply in your country, and these charges are the responsibility of the buyer. Therefore, reviewing our shipping policy before making an international order can help avoid any unexpected fees.

FAQs: Frequently Asked Questions

Q: How long does shipping take?
A: We ship internationally! Orders typically arrive within 7–20 business days, depending on your location.

Q: Can I return my order?
A: Yes! We offer a 14-day return policy. Items must be unused and in original condition. Contact us at support@quietaura.store to start the process.

Q: What’s included with the Smart Sleep Machine?
A: Each unit comes with a power cable, instruction manual, and 1-year warranty for peace of mind.

Q: How do I use the aromatherapy feature?
A: Just add a few drops of your favorite essential oil to the water tank, and the diffuser will handle the rest.

What Are FAQs and Why Are They Important?

FAQs, or Frequently Asked Questions, serve as a vital resource for users seeking quick answers to common inquiries. They help streamline communication, allowing individuals to find the information they need without direct contact. Because FAQs consolidate relevant details in one place, they reduce the volume of repetitive questions. Therefore, having a well-structured FAQs section improves user experience, fostering trust and satisfaction.

How to Effectively Use FAQs?

To effectively use FAQs, first identify the most common questions your audience has and categorize them accordingly. This makes it easier for users to navigate and find answers quickly. However, remember to update your FAQs regularly based on new trends or feedback from users. This practice not only keeps the information relevant but also enhances engagement by showing that you care about your audience's needs.

Common Topics Covered in FAQs

FAQs can cover a wide range of topics, including product details, service processes, and troubleshooting tips. For example, if you run an online store, you might address questions about shipping times, return policies, and payment options. By providing clear and concise answers, you ensure that users have confidence in your offerings. So, having comprehensive FAQs is essential not only for customer support but also for boosting conversion rates.

Contact Us for Your Inquiries

📬 Contact Information

Have questions or need help? We’re here for you.

📧 Email: support@quietaura.store  
⏰ Support Hours: Monday – Saturday | 9 AM – 6 PM (GMT+3)  
📍 Location: QuietAura Fulfillment Dept., Doha, Qatar  

We aim to respond to all emails within 24–48 hours. Please include your order number for faster service.

Why You Should Contact Us

If you have any questions or need assistance, it's important to reach out to us. Contact Us is not just a phrase; it's an invitation for you to connect with our team. We are dedicated to providing prompt support and ensuring your experience is seamless. Whether it's a simple inquiry or a more complex issue, we are here to help you navigate through it. Don't hesitate to reach out, because our experts are ready to assist you!

How to Reach Us

Getting in touch with us is easy and convenient. You can contact us via email, phone, or even through our website form. We understand that everyone has different preferences, and that’s why we offer multiple ways to connect. However, we do recommend using our website form for quicker responses, because it allows us to prioritize your needs efficiently. So, whether it’s a quick question or detailed support you seek, we’ve got you covered!

Your Feedback Matters

We value hearing from you, because your feedback helps us improve our services. Contact Us not only for inquiries but also if you have suggestions for us. We believe that through collaboration with our users, we can enhance our offerings and serve you better. So, if you have thoughts or comments, please do share them with us. Your opinion is invaluable to us, and together, we can make a difference!

Reach Out Anytime

You can easily reach out to us through various channels, whether it’s email, phone, or social media. Contact Us and share your questions or concerns. We strive to respond promptly because we value your time and feedback. Whether you have a simple query or need detailed assistance, we are here to help. Our dedicated team is ready to address your needs and provide support.

Why Contact Us?

When you contact us, you engage with our knowledgeable staff who are ready to assist. We understand your inquiries are important, and that’s why we ensure our responses are both swift and informative. Furthermore, our team stays updated with the latest information to provide you with accurate answers. We want to build a strong relationship with you, so feel free to reach out anytime.

Your Feedback Matters

Your thoughts and suggestions are essential for us to improve our services. When you contact us, you help us understand how we can better meet your needs. We appreciate your feedback, so don’t hesitate to share your experiences with us. Therefore, contacting us is a crucial step in making our services even better, and we look forward to hearing from you soon.