Shipping policy
Shipping Policy
Last updated: October 28, 2025
At QuietAura, we're committed to delivering your sleep and relaxation essentials as quickly and safely as possible. Here's everything you need to know about our shipping process.
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days.
Note: Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
Standard Shipping (Free on all orders)
- Delivery Time: 7-14 business days
- Tracking: Provided via email
Express Shipping
- Delivery Time: 7-10 business days
- Cost: $12.99
- Tracking: Real-time tracking available
Priority Shipping
- Delivery Time: 5-8 business days
- Cost: $19.99
- Tracking: Real-time tracking with priority handling
Important: Delivery times are estimates and may vary based on your location, customs processing, and carrier delays. We cannot guarantee exact delivery dates.
International Shipping
We ship worldwide! International shipping times vary by destination:
- North America: 10-20 business days
- Europe: 12-25 business days
- Asia & Pacific: 10-20 business days
- Middle East: 12-25 business days
- Other regions: 15-30 business days
Order Tracking
Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- Link to track your package in real-time
- Updates on delivery status
You can also track your order by logging into your account or contacting us at support@quietaura.store
Customs & Import Duties
For international orders:
- Customs fees, duties, and taxes may apply based on your country's regulations
- These charges are the responsibility of the recipient
- We have no control over these charges and cannot predict their amount
- Contact your local customs office for more information
Shipping Address
Please ensure your shipping address is accurate and complete:
- We are not responsible for orders shipped to incorrect addresses provided by customers
- Address changes can only be made within 12 hours of placing your order
- Contact us immediately at support@quietaura.store if you need to update your address
Lost or Delayed Packages
If your package is delayed or lost:
- Standard shipping: Contact us if your order hasn't arrived within 14 days
- Express/Priority: Contact us if your order hasn't arrived within 10 days
- We will investigate with the carrier and provide a replacement or refund
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refused delivery, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Order Confirmation
After placing your order, you'll receive:
1. Order Confirmation Email: Immediately after purchase
2. Processing Update: When your order is being prepared
3. Shipping Confirmation: When your order is dispatched with tracking information
4. Delivery Confirmation: When your package is delivered
Secure Payment & Protection
We accept PayPal and all major credit cards. When you pay with PayPal, you benefit from additional buyer protection and secure checkout, ensuring your purchase is safe and protected.
Contact Us
For shipping inquiries, please contact us:
- Email: support@quietaura.store
- Response Time: Within 24-48 hours
We're here to ensure your QuietAura products arrive safely and on time!
