FAQs
FAQs: Frequently Asked Questions
How long does shipping take? FAQs
People's FAQs : We ship internationally! Standard orders typically arrive within 7–14 business days from the date of shipment, depending on your location. International delivery times may vary by region:
- United States & Canada: 7–14 business days
- Europe: 12–25 business days
- Middle East: 12–25 business days
- Other regions: 15–30 business days
Processing time is 1–3 business days before shipment.
What is your return policy?
We offer a 60-day money-back guarantee from the date of delivery. Items must be unused and in their original packaging. For defective or damaged items, return shipping is free. Refunds are processed within 5–10 business days to your original payment method.
How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also use our Order Tracking page to check your shipment status at any time.
What payment methods do you accept?
We accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover). PayPal buyer protection applies to all eligible orders.
How do I contact support?
Email us at support@quietaura.store. Our support team is available 24/7 (GMT+3) and we aim to respond within 24–48 hours. Please include your order number for faster service.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, the order may already be in processing or shipped and cannot be cancelled.